Shipping policy

Shipping Policy

Thank you for shopping with Zeromaki Jewellery. We ensure every jewellery order is carefully packed and delivered safely.

1) Processing Time

  • All orders are processed within 1–3 business days (excluding Sundays and public holidays).

  • Customized / made-to-order jewellery may take 3–7 business days for processing.

  • You will receive a confirmation email/SMS once your order is placed and another notification when your order is shipped.

2) Shipping Time (Delivery)

Delivery time depends on the customer’s location.

🇮🇳 India Shipping

  • Standard Shipping: 3–7 business days

  • Express Shipping: 2–4 business days (if available)

🌍 International Shipping

  • Standard International Delivery: 7–15 business days

  • Delivery time may vary depending on customs clearance.

3) Shipping Charges

  • Shipping charges will be calculated and shown at checkout.

  • Free shipping may apply on orders about amount.

4) Order Tracking

Once your order is shipped, you will receive tracking details via email/SMS.
You can track your shipment using the tracking link provided.

5) Delivery Partners

We ship through trusted courier partners such as:

  • Delhivery

  • Bluedart

  • DTDC

  • India Post / EMS (for remote locations)

  • DHL/FedEx (for international orders)

6) Safe Packaging

All jewellery is packed securely in tamper-proof packaging to ensure it reaches you safely.
If the package looks opened/damaged, please do not accept delivery and contact us immediately.

7) Incorrect Address / Failed Delivery

Please ensure your delivery address and contact details are correct.

If a delivery fails due to:

  • incorrect address

  • unreachable phone number

  • customer unavailable

Then re-shipping charges may apply.

8) Delays

We do our best to deliver on time, but deliveries can sometimes be delayed due to:

  • courier delays

  • weather conditions

  • high order volume

  • customs clearance (international)

In such cases, we appreciate your patience.

9) Customs & Duties (International Orders)

International customers may need to pay additional custom duties/taxes based on their country’s rules.
These charges are the customer’s responsibility.

10) Contact Us

For any shipping related questions, contact us:

📧 Email: zeromakin01@gmail.com
📞 Phone/WhatsApp: 9138293498
🕒 Support Timing: Mon–Sat, 10 AM – 7 PM